Return Policy

Welcome to "احتياجي". We are committed to providing a convenient and secure shopping experience for our customers. Our return policy aims to ensure your complete satisfaction with your purchases.

Return Conditions

• Timeframe: Customers can return products within 30 days of receipt.
• Product Condition: Returned products must be in their original condition, unused, and include all accessories and original packaging.
• Receipt: The original purchase receipt must be included with the returned product.

Non-Returnable Products

• Customized Products: Customized or made-to-order products cannot be returned.
• Consumables: Such as food and beverages, health products, and opened cosmetics.

Return Process

• Return Request: Return requests must be submitted via the "Order Management" page on the website.
• Packaging and Shipping: Products must be securely packaged and sent to the address provided in the order confirmation.
• Processing: We will process return requests within 5 business days of receiving the returned product.

Refunds

• Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
• Timeframe: Refunds may take 7-10 business days to appear in your bank account.

Contact Us

If you have any questions or concerns about the return policy, please contact us